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DIRECTORY OF SERVICES

Dear Guest

Welcome to 

GRAN HOTEL CIUDAD DE MÉXICO

It is an honor for us to be your host during your visit

In the following pages you will find a practical guide, to the hotel’s facilities and services and to help your stay with us to be a more pleasant and comfortable one. Thank you for choosing us. On behalf of all our staff and me personally, we wish you a very warm welcome!

Yours faithfully

 

Jorge Machuca

General Manager

RESTAURANTS AND BARS

Café ciudad de México (temporarily closed due to contingency)

This is the ideal place for a magnificent evening with friends, or
to conclude important business affairs, enjoy the a la carte service of international food, open every day from 7:00 am to 5:00 pm. Located in the main hotel lobby.

Restaurante Terraza Bar

Enjoy the most spectacular views of the Historic City Center,a la carte service from Monday to Friday from 7:00 am to 10:00 pm, savor our exquisite Brunch menu at weekends from 9:00 am to 6:00 pm. BBQ 6:15 pm to 10:00 pm. Located on the 5th floor.

GENERAL SERVICES

Concierge

Our concierge will be happy to book, shows, airline tickets, tours and trips, transportation service, etc.

Business center

Located at the main lobby, open daily.

Gym 

Located at the 2° floor, open daily from 7:00 am to 11:00 pm, the use of the equipment is exclusively for hotel guests, maximum capacity 30% (2 people) time to stay in the Gym is 1 hour.

Please make an appointment directly at the reception or dial 0.

Ice
Room Service will provide it to you.

Luggage
If you required the hotel will keep your luggage in storage call 0.

Doctor

The doctor is available on call 24 hours a day; service carries a fee, dial 0.

Meetings and conferences

In our function rooms, your conventions and events will be spectacular, elegant and unforgettable.

Preventive care COVID-19

Vía SMS with the word COVID-19 to this number 51515

Web site: covid19.cdmx.gob.mx

Emergency numbers

LOCATEL 55-5658-1111

Tourist assistance 55-5207-4155

ROOM SERVICES

Safe – Deposit Box

If you wish the service of safe – deposit box, for your comfort all the rooms have one and its use is free of charge, the hotel does not be held responsible for any valuable not deposited in a safe deposit box.

Internet
Your room has direct access to the wireless internet, free of charge.

Laundry and valet

Daily service from 9:00am to 12:00 pm, will be returned next day, sunday and holidays there are not service, dial “0”

 
Servicios en Habitacion 1

How to make phone calls

Room to room simply dials floor number and the room number.
Local calls – dial 9 + numbers
Call phone or long distance and cell – dial 0.

Wake – up Calls

If you wish to use our wake – up call service, the operator will call at the time that you need awakened, please dial 0.

Taxi Services
The hotel offers a taxi service 24 hrs a day, just dial 0.

Hotel Security

The hotel has a 24 hrs -a- day security service as well as closed circuit television. We recommend that you do not leave valuable objects, jewelry, money, cameras or electronic apparatus in hotel rooms, we suggest that you use your room ’s safety deposit box to keep all valuables, the hotel cannot be held responsible for the loss thereof.

Check out time

The check-out time for hotel rooms is 12:00 pm, after this time and until 6:00pm you will be charged for half a night, after 6:00 pm you will be charged a full night.

Directory of embassies

Directorio de Embajadas 1

SELECTION OF CUSHIONS

  • Orthopedic
  • Goose feather
  • Acrylic
  • Memory Foam
  •  

In case of fire Please press 0

    • Always carry on your room key, you may need to go back to your room.
    • Vacate your room but before opening the door verify if it is hot, maybe there is fire on the corridor.
    • Wet a towel to protect your face and prevent respiratory difficulties.
    • In case of thick smoke crawl a long visibility in direction to the staircase and open areas.
    • Be alert for instructions given by the Hotel staff.
     

In your room Please press 0


  • In case of not being able to vacant your room fill up the bath tub.
  • Wetsheets and towels to block all the opening sand prevent smoke from entering the room.
  • Press 0 to inform the operator your exact location
  • Open windows without breaking them, you may need to close them again.
  • If you are handicapped or feel trapped call the operator to advice your exact location and situation.

In case of an earthquake Please press 0


  • Remain calm.
  • Get out of Windows and falling objects .
  • Do not use elevators.
  • Place yourself in a safe area.
  • Find evacuation routes.