In accordance with the provisions of the Federal Law on Protection of Personal Data held by Private Parties (the “Law”), and in compliance with the obligation of Consorcio Hotelero del Gran Hotel de la Ciudad de México, S.A. de C.V. (“Gran Hotel Ciudad de México”) consisting of protecting the personal data of their clients, affiliates and/or beneficiaries of any of the products, services or memberships belonging to “Gran Hotel Ciudad de México” we make of your knowledge the following:


For the effects of the present Privacy Notice, the legal entity responsible of collecting your Personal Data, is the legal entity named Inmobiliaria Cerro Gordo, S.A. de C.V., who will be in charge of the treatment of the personal data which is the obtainment, disclosure, storage, use, including any access action, handling, exploitation, transfer or availability of personal data (the “Treatment”).

For purposes of the provisions of Section I of Article 16 of the Law, the address of “ Gran Hotel Ciudad de México ” is Paseo de la Reforma Number 215, Colonia Lomas de Chapultepec, Delegación Miguel Hidalgo, C.P. 11000, Mexico City.


We inform you that Gran Hotel Ciudad de México may collect information through different sources, among them:

  1. Personally: When you request or acquire any of the services provided.
  2. Direct: When you provide us with your personal data to request our services or hire them.
  3. Indirect: From any other source of commercially available information or that is permitted by the Law.

For purposes of the present Privacy Notice, including but not limited to, it will be understood as “Personal Data”

General data: Name, sex, address, telephone numbers (home, office and cell phone), email, age, date of birth, personal references, occupation, nationality, country of birth, marital status, Unique Population Registry Code, Federal Taxpayer Registry, name of the company where you have worked, position, seniority in the company, source of income, net monthly income, Social Security Number, education, economic dependents, spouse data, education, sector, type of contract, activity/business, position/occupation, work address in Mexico and the data and information that according to the Law concern to an identified or identifiable natural person

Social networks: In social networks (such as Facebook®, Twitter®, YouTube®, Linkedin® and/or other social networks that may arise), the information provided inside such networks in which Gran Hotel Ciudad de México” participates as a user, do not constitute or is part of the Personal Data subject to the protection of the Privacy Notice, being the responsibility of the company that provides this platform and who publishes it. 

Call Center services or telephone sales: In the cases in which you acquire a product or service of “ Gran Hotel Ciudad de México ” through the telephone operation services that for this purpose is made available to you, it may be possible to require some personal data by telephone, which will be treated in accordance to this privacy notice, we inform you that for your safety and for compliance with the applicable Legislation, “ Gran Hotel Ciudad de México ” may record your calls or conversations through means that may deem appropriate.

Video surveillance: For safety reasons Gran Hotel Ciudad de México may be able to install video surveillance equipment in all and/or in some of its establishments, so it may be able to collect images, photographs, videos, voices and/or sounds that identify or make identifiable our clients and/or any individual who is inside or transits in and/or through the facilities of “ Gran Hotel Ciudad de México “.


The treatment of personal data of the owner, and unless the owner provides otherwise by the means described in this Privacy Notice, is intended to meet legal requirements of competent authorities, analysis of use of our products and services for the compliance of our terms and conditions in the provision of our services, the development of new products and services, advice, marketing, contracting and placement of all types of services and other obligations derived from any relationship between the owner of the personal data and “ Gran Hotel Ciudad de México ” .

Additionally to the above mentioned, your personal data may also have, among others, the following purposes:

Commercial purposes, in order to share with you the commercial information of “ Gran Hotel Ciudad de México “, among which stands out the information related to trivia, promotions, contests, information on new products, birthday greetings, electronic magazine, changes in our products, request an evaluation of the quality in the service, carry out internal studies on consumer habits and any other promotional or matter related to the products and/or services of “ Gran Hotel Ciudad de México “.

Direct, telephone or online payment, in order to make the economic charges of the products purchased by the clients of “ Gran Hotel Ciudad de México ” to the bank cards, derived from the subscriptions and/or the purchase of the products or services.

The Personal Data related to banking information will only be subject to the Purposes of Treatment established in this Privacy Notice, for the duration of the commercial transaction and/or during the time in which, according to the operations of “ Gran Hotel Ciudad de México ” or the regulations in the matter so establish it, this with the purposes of being able to respond or clarify future claims, clarifications or confirmations.

Requirements and compliance of obligations of public and administrative entities, with the objective of responding to information requirements of public and administrative entities in the exercise of their legal functions or by court order, as well as for the collection of information, storage, delivery of notices and fulfillment of obligations in charge of “ Gran Hotel Ciudad de México ” related to compliance with the Federal Law of Prevention and Identification of Operations with Resources from Illicit Origin and other applicable regulations.


The personal data of the owner will be kept in strict confidentiality, in accordance with the security, administrative, technical and physical measures that the “ Gran Hotel Ciudad de México ” implements in its security policies and procedures, being prohibited its illicit disclosure and limiting its use to third parties, in accordance with the provisions of this Privacy Notice.


The owner of personal data may exercise their rights of denial, access, revocation, rectification, cancellation and opposition, by email to [email protected] containing the following information:

  1. The full name of the owner of the personal data, address and email account, to be able to communicate the response to your request.
  2. The documents that prove the identity and, where appropriate, the legal representation of the owner of the personal data.
  3. The clear and precise description of the personal data regarding to which the owner seeks to exercise any of the aforementioned rights.
  4. Any other element or document that facilitates the location of personal data.

For the purposes that gave rise and are necessary for the relationship, it will be understood that, in case of requesting the right of denial, the Owner accepts that he will not be able to hire some of the products or services provided by “ Gran Hotel Ciudad de México “.


Gran Hotel Ciudad de México” may perform the transfer of data to:

  1. The affiliated and subsidiary companies.
  2. Third party service providers for compliance with the legal obligations acquired by “ Gran Hotel Ciudad de México ” or by any of the affiliated and subsidiary companies.
  3. Third party providers of research services, data analysis, submission of information focused on the needs of the owner of personal data, as well as performing other services needed or required by the owner of the personal data.
  4. Commercial partners with whom “ Gran Hotel Ciudad de México “, carry out agreements or contracts focused in the development of new products and/or services focused on the improvement and according to their needs and research.
  5. Third parties derived from a corporate restructuring, including, the merger, consolidation, sale, liquidation or transfer of assets.
  6. Other transmissions provided in the aforementioned Law and its Regulations.

The third parties and the personal data receiving entities, assume the same obligations and/or responsibilities of “ Gran Hotel Ciudad de México “, in accordance with what is described in this Privacy Notice.

The owner of the personal data who presents any request or acquires any service or relationship with “ Gran Hotel Ciudad de México “, accepts the transfer of their personal data, in the terms described in this Privacy Notice.


Any change to this privacy notice will be informed to you through any of the following means:

  1. Email provided by the owner of the personal data.
  2. Announcements on the Internet portal of “ Gran Hotel Ciudad de México “.
  3. Any other means of public or private communication.
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