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Internal Hosting Regulations

ART. I.- LEGAL REGIME.- The relationships arising from the Lodging services provided to the guests of this Establishment shall be governed by the Commercial Legislation and additionally by the applicable Civil Law, the General Tourism Law, the Regulation thereof, as well as by the Official Mexican Standard mentioned in Mexico City and NOM-010-TUR-2001, currently in force. These provisions are considered mandatory, known and accepted by the client and will also apply common practices and usages governing the subject matter locally.

 

ART. II.- REGISTRATION AND IDENTIFICATION OF THE GUEST. It is the undeniable obligation of the staff or guest to register by personally filling out the guest registration card or book. When the guests are a group booked in advance, their representative will fill out the Registration Cards or deliver lists that meet the requirements. The company will deny accommodation to any guest who fails to meet this requirement and is authorized to demand identification from the applicant and the persons accompanying them in the lodging if deemed appropriate.

 

ART. III.- DURATION OF STAY.- The guest, in agreement with the company, will specify on the registration card the number of days they will be staying at the hotel. A unit of time in the accommodation contract is considered to be one day, expiring at eight o’clock each day, with a tolerance of 60 minutes.

 

ART. IV.- OBLIGATIONS OF THE GUEST. PAYMENT OF RATE. It is the obligation of the guest to settle the lodging service daily and in advance or when required by the hotel at the discretion of the company. The guest may guarantee payment to the hotel by signing a promissory note (voucher) of a credit card accepted by the hotel. A guest who vacates the room after 12:00 noon, as established in the previous article, will be obliged to pay the price of lodging for another day. Non-payment by the guest causes the termination of the lodging service and the hotelier may use public force to demand and carry out the eviction of the room, being able to retain the luggage as a guarantee under the terms provided by article 2669 of the Civil Code for Mexico City, by preparing a detailed inventory of the guest’s belongings with the signature of two unionized hotel employees and two trusted employees. In addition to the foregoing, in accordance with the provisions of articles 230 and 231, section IV of the Penal Code in force, for Mexico City.

 

ART. V. OTHER OBLIGATIONS.- It is strictly prohibited for guests to: A) Make annoying noises, cause disturbances, bring in musicians, bring animals, and in general, any act that disturbs or inconveniences other guests. B) Use the rooms for gambling prohibited by law or to hold meetings intended to disrupt public order or disobey current Laws or Regulations. C) Use the electrical power and mechanical equipment installed in their room for purposes other than those for which they are intended. D) Damage the furniture, decoration, or property of the business by giving them an improper use. E) Perform any act that causes damage or harm to the hotel or other guests, or is contrary to decorum or social behavior. The company reserves the right to terminate the lodging service when these prohibitions are violated, without the offending guest having the right to any reduction in their debt for lodging or services received, and also being liable for compensation for the damages or harm caused by their conduct. F) According to the publication of the Law for the Protection of the Health of Non-Smokers in Mexico City, within the premises of this establishment. G) According to the provisions referred to as hygiene measures for the prevention of COVID-19, the hotel’s hygiene protocol must be followed, and failure to do so may result in referral to the authorities for the crime of Danger of Contagion as per article 159 of the Penal Code for Mexico City.

 

SMOKING IS STRICTLY PROHIBITED.

 

ART. VI.- If the room key is an Electronic Card, the guest will be responsible for it. No persons other than those registered may stay in their rooms, and in any case, prior notice should be given to the administration of any changes in the number and identification of the people who were originally registered. In no case shall the number of people staying in each room exceed the capacity assigned by the company to each room.

 

ART. VII.- It is the obligation of the guests to inform the hotel administration of any contagious diseases they may suffer from, as well as any infractions or crimes that occur in the establishment and are known to them, so that the company can take appropriate measures and immediately report to the authorities when applicable.

 

ART. VIII.- OBLIGATIONS OF THE HOTEL. In providing its lodging services, the business commits to complying with the terms expressly agreed upon, according to the nature of the accommodation and the rules adhering to the usage and practice existing in this area and as ordered by applicable laws and Regulations.

 

ART. IX.- RESPONSIBILITIES OF THE HOTEL. The business immediately acts as the custodian of the values , money, jewelry, and other goods that the guests deposit at the hotel administration and are received in that capacity by the business staff, authorizing this effect and having issued a written receipt. And in case they are guaranteed in the safety box. Under no circumstances should the values be delivered to someone other than the depositor.

 

ART. X – In order to comply with the provisions of the Official Standard NOM 07 TUR 2002, we notify you that the hotel has a current Civil Liability Insurance, which will cover damages to third parties in relation to their property and persons.

 

ART. XI.- MISCELLANEOUS PROVISIONS.- The company does not authorize access to the rooms occupied by the guests by anyone who has not been previously and expressly authorized by the client; in all cases, it reserves the right not to allow visits from other people in the room.

 

Persons who represent the hotel business or provide services related to the lodging will have free access to the rooms occupied by the clients. Visits, inspections, and other procedures that authorities intend to perform in the rooms in the execution of their duties will be carried out with strict adherence to constitutional guarantees. Children must not leave the room alone or move through the hallways or public areas of the hotel unless accompanied by an adult. The establishment has taken security measures to prevent fires or accidents.

 

The hotel is not responsible for the service and price of services provided by others unrelated to the hotel service such as: Taxis, Medical Service, Tour Guides, and in general anyone who is not on the payroll.

 

A person who temporarily leaves the establishment and retains the rented room must cover in advance the amount of the rent for the entire time of their absence. Once the term is over and no new payment has been made, the Administrator will proceed according to Articles III and IV of this Regulation. When guests are absent for more than 72 hours without prior notice to the administration, the business may deem the lodging contract suspended or terminated as applicable, and proceed to collect the luggage as stipulated in the following article, except in the case where the actual value of the guest’s luggage does not guarantee the amount of the bill. In this circumstance, the lodging may be terminated or suspended with the absence of the guest for more than 24 hours.

 

ART. XII.- LUGGAGE AS GUARANTEE.- The luggage and other belongings that the guests bring into the establishment will be considered the property of the person who effectively did so and may personally respond for all debts incurred by lodging, supplementary services, and other consumptions recorded in the respective registration, if accepted in due time by the hotel. All these goods may be retained as a pledge by the business in accordance with the principle stated in Article IV of this Regulation and, when appropriate, execute the pledge, after 30 days from the date on which the bill should have been paid, through the sale of the luggage by an authorized Public Broker.

 

SUPPLEMENTARY ARTICLES

RESERVATIONS.- The “room reservation” constitutes a preparatory contract for lodging that is perfected when the business accepts and confirms in writing the request of the guest and the latter ratifies their request by fulfilling the obligations set forth. Unless otherwise agreed, it is understood as necessary requirements for the perfection of the reservation act, the advance deposit of the amount of the accommodation requested with the anticipation and under the conditions established by the hotel. When the deposit that guarantees the reservation is made by sending a postal, telegraphic, bank, or any other form of remittance, the acceptance of the deposit is conditioned on the availability of accommodations in the business at the same moment it receives the deposit. The Company remains free to assign them to other clients. If for reasons beyond the control of the hotel business it is unable to meet the guest’s reservation, it will try to secure lodging for the applicant in another hotel business of similar category.

 

CANCELLATIONS.- The applicant who cancels their individual reservation is entitled to a refund of the deposit made when the cancellation is brought to the knowledge of the hotel business 24 hours prior to the committed date. The applicant who does not use the accommodation on the reserved date, or does not provide sufficient notice at least 24 hours in advance, will generally lose the amount of their deposit, unless, for reasons of equity, the business estimates the damages suffered to be of a lesser amount. For cases of reservations of five or more rooms, a contract will be made between both parties that perfectly covers any eventuality.

MEXICAN ASSOCIATION OF HOTELS AND MOTELS IN MEXICO CITY