This protocol is based on the one presented by the World Travel and Tourism Council (WTTC); the measures were designed by global tourism industry representatives based in medical evidence and according to the standards established by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC).

We established an alliance with Ecolab, world leader in water, hygiene and energy services and technology, for the application of its cleaning and disinfection products throughout different areas of the hotel.


This document contains the current guidelines and recommendations to be applied in all areas of the hotel with the purpose of minimizing the hygiene and sanitary risks caused by virus and bacteria.


2.1. General requirements

In Valiant Hotels we will be committed to minimize the risks by implementing hospital-grade measures. Risk management must be part of all processes within the premises; for that reason we have modified procedures and standards in the hotels, which should coordinate with each other.

This document details the specific measures to be implemented in each area in order to reduce the risk of contagion.

2.2. Executive Committee

Hotel Management set up an Executive Committee in addition to the Emergency Committee. This committee will establish the actions and strategies to be followed based on the decisions made to minimize the hygiene and sanitary risks caused by COVID-19.

The Committee establishes:
– The protective measures against the contingency.

– The information according to the decisions made by the government and additional actions according to specialists.

– Design of the necessary protective measures, gathered in a contingency plan.

– Monitors the employees for their training and the correct execution of the defined measures.

– The correct implementation of the contingency plan.


In Valiant Hotels, our guests and collaborators are important, for this reason, we want them to feel safe while working and staying with us. We have taken all precautions and recommendations made by the World Health Organization (WHO) and the Ministry of Health.

The implemented measures are listed below.

3.1. General measures


We are placing posters throughout the premises which contain the indications to be followed inside the hotel, such as:

3.2. Reservations

Before confirming their reservations, the Department of Reservations will inform the customers about the implemented measures for their acceptance.

3.3. Front Desk

3.4. Rooms Cleaning

Cleaning protocol


3.5. Centers of consumption

3.6. Kitchen

Wear a complete and clean uniform, as well as wear masks and gloves. All persons who handle food products must use these protective measures.

Payment area

We look after the supply in the hand-washing station and spray bottles available to disinfect all kitchen areas.

3.7. Warehouse

3.8. Facilities Floors.

Common areas



For individual persons, it will be limited to two per elevator, observing the established distance.

Staff canteen


3.9. Events

3.10. Personnel

3.11. Maintenance


We are increasing the frequency of cleaning of all areas, especially those with higher risk.


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