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About Us

Gran Hotel Ciudad de México pays homage to an era when travel was glamourous and service was impeccable, while still providing all the modern amenities for today’s traveler. Originally constructed in 1899, it was home to one of the first department stores in Mexico City, designed in the lavish Art Nouveau style then popular in fashionable Paris.

To this day, the interior of the Gran Hotel Ciudad de México has been lovingly maintained, from the grand stairway to the caged elevators and incredible stained glass ceiling designed by renowned French artisan, Jacques Gruber, and for decades it has been the choice of discerning travelers in Mexico City. The hotel has also been a featured location in several international blockbuster action movies and thrillers, major advertising campaigns and commercials and original programming for international streaming services.

Located on the famed Zócalo Plaza, Gran Hotel Ciudad de México is the ideal location for travelers to explore the rich cultural and historical historic center of Mexico City. Within walking distance to numerous attractions, restaurants, and shopping, Gran Hotel Ciudad de México is a 5-star hotel in the heart of the city.

With stunning architecture, beautifully appointed rooms and all the services and amenities expected from a luxury hotel, Gran Hotel Ciudad de México is the ideal location for enjoying all that Mexico City has to offer.

Thanks to the 5 star quality of our service, we have received numerous awards, honors and certifications including:

Gran Hotel has won one more award at Hotels.com: “Loved by Guests 2017”

Our best way to thank you is to continue to offer the best service and quality you deserve.

#LovedbyGuests

It would not be possible without you!

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Gran Hotel Ciudad de Mexico Best + VIP Access Member Satisfaction Score 2016.

Every year, Expedia announces its Best +VIP Access Hotels list, to recognize those hotels that have accomplished the highest scores in guest satisfaction.
At Gran Hotel Ciudad de México, we are very proud to be part of this list for third consecutive year. It wouldn’t be possible without our splendid guests!

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Tesoros de México

The Gran Hotel Ciudad de México was awarded the Tesoros de México (Treasures of Mexico) award by the Federal Ministry of Tourism and was the first hotel in Mexico City to be honored with this elite distinction for its premium facilities, architectural and historical significance and the highest standards of service, quality and comfort.

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TripAdvisor

For the sixth consecutive year (2011-2016), Gran Hotel Ciudad de México was received the “Certificate of Excellence” awarded by TripAdvisor travelers on the prestigious forum. Hundreds of truthful opinions attest to the quality and warmth of our service and facilities.

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2015 Super Business Expansion

This ranking awarded by Expansion Magazine is given to companies who were able to develop policies and procedures that improved their leadership, communication and cohesion.

 

 

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Distinctive Tourist Excellence (Goal Seal)

We are a leader in the tourism sector. And our processes ensure excellent quality in the services we provide. To this end, our processes have been standardized so that we have achieved the Golden Distinction Tourism Excellence , by the Ministry of Tourism.

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H Certificate 

Issued by the Ministry of Health and the Ministry of Tourism, the H Certificate is awarded to hotels and restaurants with the highest levels of food safety and hygienic practices.

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M Certificate

Constant improvement, organization and innovation in our daily processes and practices of allow us to offer unparalleled experiences. Implementing modern technology and constant team training, we offer personalized professional service that has gained us exclusive M Certification.

 

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Expedia VIP Access

This recognition is granted only to those hotels listed on the Expedia travel website which receive excellent scores in both guest satisfaction and popularity.

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Expedia Insider’s Select

The Gran Hotel Ciudad de México is one of the 650 winners of this annual award which recognizes the best international hotels listed on the Expedia travel website. Our guests have rated us as a quality establishment providing exceptional customer service and excellent value.

Expedia-Insiders

 

Competitive Environmental Leadership

This certification was granted to the Gran Hotel Ciudad de México in recognition of improved production processes to reduce emissions, waste and pollution, as well as reducing the use of water, energy and raw materials.

 

Liderazgo Ambiental

 

National Code of Conduct

At Gran Hotel Ciudad de México we are committed to the National Code of Conduct for the Protection of Children and Adolescents in the travel and tourism, to prevent, detect and denounce all forms of sexual exploitation to protect their children’s rights and help improve their quality of life.

 

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Gold Award winner 2016 (Premio de Oro)

Hoteles.com named the Gran Hotel Ciudad de Mexico as the Gold Award winner 2016 # LovedByGuests We all know a good, bad or unpleasant comment can influence decision making on the choice of hotels. After analyzing 20 million genuine reviews sent by registered hotel guests around the world , it is time to discover the winners of the awards Favorites Guest 2016 by Hoteles.com of which 44 are in Mexico . In Mexico , 44 hotels received awards of gold, and Gran Hotel Ciudad de Mexico is one of them thanks to reviews of guests who considered their favorites for comfort and beauty of its facilities and the service provided by staff . CONGRATULATIONS!

 

Rated by 663 guests
4.7 / 5

Gran Hotel Ciudad De Mexico